Get referred by UNC Health Care

All guests of SECU Family House must be referred by a member of the adult patient's UNC Hospitals care team, such as a doctor, nurse, care manager, social worker, surgery coordinator, social worker, etc. We regret we are unable to accommodate walk-in or self-referred guests. 

Once referred by UNC Hospitals, you will be placed on a waiting list for the day you will be arriving in Chapel Hill for treatment. If it is your first visit, we will contact you directly by phone or by mail before you are scheduled to arrive.

On the day of your requested check-in

Unfortunately, we cannot confirm room availability until your requested check-in day. If you have not heard from us by 11:00am on your requested arrival date,  please call 919.932.8000 to check room availability. We will let you know at that time if we have rooms available. 

If a room is available, our staff and volunteers will warmly welcome you, give you a tour and orientation, and help you get acquainted with the Family House community. You can also familiarize yourself with Family House, by viewing our Online House tour, or Orientation Video.

If we do not have a room available here at SECU Family House, we work with local hotels to negotiate a reduced rate for you and your family until one of our rooms becomes available.

Keep us updated

If your circumstances change, causing you not to need a room, please call us at 919-932-8000 and let us know you will not be coming. That frees up a room for another family seeking treatment at UNC Hospitals.