Effective Date: May 1, 2025

This Privacy Policy explains how we collect, use, share, and protect information when you interact with our website at https://www.secufh.org and our services. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect personal information you provide when you:

• Submit a donation or make a payment
• Apply for a guest stay or complete an intake form
• Sign up for our newsletter or email communications
• Register to volunteer
• Contact us through our website, phone, or email
• Participate in fundraising events or campaigns

This information may include your name, mailing address, email address, phone number, payment information, and other details you choose to share.

Information Collected Automatically

When you visit secufh.org, we and our service providers may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and navigation paths
• Device type and operating system

This information is collected using cookies, web beacons, and similar tracking technologies. You can adjust cookie preferences through your browser settings, though some features of the site may not function as intended if cookies are disabled.

Sensitive Information

In the course of providing housing and support services to guests, we may collect health-related or other sensitive information necessary to coordinate care. This information is handled with strict confidentiality and is never used for marketing purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and improve our guest services
• Process donations and issue tax receipts
• Communicate with you about your stay, application, or inquiry
• Send newsletters, impact updates, and event invitations (with your consent)
• Manage volunteer registration and scheduling
• Analyze website usage to improve our online presence
• Meet legal, regulatory, and reporting obligations
• Protect the safety and security of our guests, staff, and property

3. How We Share Your Information

SECU Family House does not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors (such as payment processors, email platforms, and analytics providers) who assist us in operating our services. These vendors are contractually required to use information only as directed by us.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of SECU Family House, our guests, or the public.
• Organizational Partners: In some cases, we may share limited information with affiliated healthcare partners or referral organizations to coordinate guest services, with appropriate consent where required.

We do not share donor information with other nonprofits or third-party organizations for their own fundraising or marketing purposes.

4. Cookies and Analytics

Our website may use cookies and third-party analytics tools such as Google Analytics to understand how visitors interact with our site. These tools may collect anonymized data about browsing behavior. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or retargeting technologies.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Donor records and financial data are retained in accordance with nonprofit accounting standards. Guest intake records are retained for the period required by applicable law and organizational policy.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take steps to protect your own information, such as using a secure browser and protecting your passwords.

7. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children without verifiable parental consent. If you believe a child has submitted personal information to us, please contact us so we can remove it.

8. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request that we not share your information in certain circumstances

To exercise any of these rights, please contact us using the information below. We will respond to all requests within a reasonable timeframe.

To unsubscribe from email communications, click the “Unsubscribe” link at the bottom of any email or contact us directly.

9. Third-Party Links

Our website may contain links to external websites not operated by SECU Family House. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

SECU Family House

Website: https://www.secufh.org